On Monday 23 March, Heron Hall Academy becomes the 'CHAT Hub school' for keyworkers from Heron. Key workers from Cuckoo, Woodpecker, Kingfisher and Enfield Heights have a Hub School at Kingfisher. Children should ONLY attend if it is absolutely necessary and you have NO OTHER OPTIONS. If we can support any of our families please see our Helping Families web page.

Policies

Parental concerns

We do our best to resolve any concerns that may arise quickly and informally.

Sometimes just a discussion with with your child's teacher can resolve any queries or worries that you may have.

Our senior staff are also available to help you if necessary.

In the very rare event of an unresolved concern, the Academy also has a formal Complaints Procedure.

Please post your completed and signed Complaint Form, or drop it in by person, to the Academy Office, where it will be processed and responded to accordingly.

Data protection policy, privacy notices and related documents

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